Problem with an Order?

• Canceling orders
• Merchant and Marketplace orders
• Damaged or defective items
• Wrong or missing items
• Where's my stuff?

Cancelling Orders

• If your order hasn't shipped: You can cancel the order via the Your Account page. See Reviewing & Changing Your Orders for information on canceling orders.
• If your order has already shipped: Since orders in the shipping process cannot be modified, you'll need to refuse delivery or initiate a return when the item arrives.

Merchant and Marketplace Orders

• For Amazon Merchant orders, see Problems with Sellers.
• For Amazon Marketplace orders, see: Contacting Your Amazon Marketplace Seller.
• For information on the A-to-z Guarantee: see A-to-z Guarantee Protection FAQs.

Damaged or Defective Items

If the item has a damaged or defective part, contact the manufacturer to see if they can have the part shipped directly to you.

Otherwise, visit our Returns Center to initiate a return.

Wrong or Missing Items

If you received the wrong item or an item you didn't order, visit our Returns Center to initiate a return.

If you're missing an item, check the packing slip that was included with your shipment. In order to fill your order quickly with items already in stock at different fulfillment centers, we may have split your order into multiple shipments, which we would indicate on the packing slip.

If this is the case, you will not be charged any additional shipping costs beyond those you originally authorized.

Visit the Your Account page for estimated delivery dates for every shipment associated with your order.

Where's My Stuff?

If you have not yet received your order, visit the Your Account page and click "View Recent and Open Orders."

If you need help, click the "Contact Us" button on the right-hand side of any Help page.