We believe our toys and other products must live up to your highest expectations, and our service must live up to the quality of our toys. If for any reason you need to return your order, it’s easy! Simply follow the instructions listed on the back of the packing slip you received with your order.

All returns or exchanges must be made within 90 days of receipt of your order and must be accompanied by a Return Authorization Number. To obtain a Return Authorization Number, please call Customer Service at 1-800-835-4386 between the hours of 8:00 am – 10:00 pm EST Monday through Friday and 10:00 am – 6:00 pm EST Saturday and Sunday. Returns of orders that do not include a Return Authorization Number may be subject to additional processing time and delay in crediting your account. Return address information can be found on the reverse side of your packing slip or on a separate sheet included in your order. All refunds are made in the original payment method. For orders purchased by check or money order, a refund check will be made payable to the “Ordered By” name. Shipping and handling charges are non-refundable. We recommend using a shipping method that can be tracked and insured for your protection.

Unopened Sets: Simply return your unopened LEGO set with your original packing slip or receipt, and we'll give you a full refund in your original payment method – no questions asked! We can also replace or exchange your unopened set. Returns of unopened sets that are not accompanied by a packing slip or receipt will be issued a merchandise credit only.

Opened Sets: Returns of opened LEGO sets must include the original packing slip or receipt and can be returned for exchange or merchandise credit only.

Customised Orders: Customised items such as LEGO Factory models and Pick A Brick orders cannot be returned or exchanged.

If for any reason you are not entirely satisfied with an order, please contact our Customer Service team:

North America

Call us: Toll-free 1-800-835-4386, EST Monday-Friday 8am to 10pm; Saturday & Sunday 10am to 6pm. For service in French, call 1-877-518-5346.

E-mail us: click here

Europe

Call free* throughout Europe on 00-800-5346-1111

*When calling the freephone number from a mobile phone you may be charged by your mobile phone operator

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Australia & New Zealand

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