Content
McAfee Support Benefits
Proactive Support
- Product upgrades and updates included as standard
- Journals and blogs on the latest threats and trends
- Alerting and remediation notifications to the latest threats
- Video and virtual environments for testing product upgrades and deployments
- Support Account Managers with premium support offerings
Rapid Response
- Phone access any time of the day or night
- Average of under five minutes to an expert
- Unlimited support contacts
- Technicians undergo comprehensive product training as well as industry certifications
- Automated issue remediation tools that you and your users can access
- Majority of technicians based in United States and United Kingdom.
Summary of Offerings
See support handbooks for detailed information on each offering.
Product SpecialistsMultisite environments with hundreds of employees often invest in McAfee Product Specialists whose higher level of training and experience helps themfault find and resolve complex issues faster. |
Resident Onsite ResourceThe deepest understanding of a company’s environment comes from a McAfee expert physically located at your facility to provide proactive guidance andrapid hands on support. |
Support Account ManagersProactive support from a named McAfee Support Account Manager helps you better address issues before they become a problem, while providing a single McAfee point of contact for case management ensures that you are constantly protected. |
Avert Maximum AccessAn assigned McAfee® Avert® Labs researcher on site or located at McAfee can help you understanding how specific malware could impact your businessand to write specific signatures to protect your specific infrastructure needs |