At Oracle we are committed to helping users resolve problems faced using Java software. Here are some support options that you can use to reach a solution for your problem.
| Support Option |
Description |
| Self-Help |
Help and FAQ sections on Java.com provide answers to most commonly experienced problems by users. Solutions provided here are easy to follow and implement, using step-by-step instructions. This may be the fastest way to get your problems resolved. These sections are updated regularly based on the feedback that we receive from users.
|
| Consumer Java Feedback |
For ongoing product and user experience improvement, we ask you to fill the feedback form providing details about the issue you are experiencing. If a number of individuals report a issue, than we will make efforts to post a new FAQ page addressing the issue, and as needed, a fix may be available in a future release.
|
|
Online Chat Support |
This fee-for-service option allows you to do a live chat session directly with a Java software expert who may be able to answer your question or help you solve your issue. Here's how it works: Select an expert - start live chat session with the Java software expert. All chats start free. Tell the expert about your issue, and find out if the expert can help. Upon a satisfactory solution to your problem, you will be charged the posted fee.
|
| Phone Support |
Phone support for end users of Java software is not available.
|