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Helping customers

Sydney Water is committed to providing you with high quality products and services to meet your needs.

Your assurance of our commitment to you, as a Sydney Water customer, is contained in our Customer Contract.

The Contract sets out your rights and what you can expect from us. It also contains measures to safeguard your rights and explains your responsibilities in helping us provide our services and products.

Ask Sydney Water for answers to your general account enquiries.

Pay your bill online Water Wise Rules are simple, common sense actions that apply to all Sydney Water customers in Sydney, the Illawarra and the Blue Mountains. All hoses must now have a trigger nozzle. Hand held hoses, sprinklers and watering systems may be used only before 10 am and after 4 pm on any day - to avoid the heat of the day. No hosing of hard surfaces. Image of Sydney Water contact centre person. Go to Ask Sydney Water Q&A database to find your answers. Find help if you are in financial difficulty or for information in other community languages.