Contact Us
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Product Info & General Inquiries
Contact Microsoft
Microsoft has a dedicated customer service department to respond to your non-technical questions regarding products and services, sales, licenses, activation and more.
 | Always Open Available now! | Ask Casey Interact with our automated virtual agent for instant answers regarding general questions. |
 | Always Open Available in one minute or less | Live Chat Have non-technical questions? Get live, real-time answers to your needs quickly by chatting online with a Microsoft representative. |
 | Always Open Response within 24 hours | E-mail Microsoft E-mail us your question and a Microsoft representatve will respond within one business day. |
 | Hours Vary Response times vary | Call Us Speak to a Microsoft representative. |
Technical Support
Contact Microsoft Technical Support
Use these options below when your Microsoft product is not working as expected.
 | Always Open Available now! | Product Solution Centers Visit the Product Solution Centers for answers to common technical support questions and links to helpful resources. |
 | Always Open Available now! | Fix it Center Visit the Fix it Center for automated solutions to common technical issues with Microsoft products. |
 | Always Open Response within 72 hours | Contact Microsoft Communities Get help from other Microsoft Customers in the Microsoft Community. |
 | Hours Vary Response times vary | Contact Your Computer Manufacturer If your Microsoft product was installed on your computer when you purchased it, contact your computer manufacturer for technical support. |
 | Always Open Available now! | Microsoft Pinpoint Connect with thousands of Microsoft Certified companies to find products and services. |
 | Hours Vary Response times vary | Microsoft Store Help and Support If you purchased your computer at a Microsoft Store, visit the Microsoft Store Help and Technical Support page for technical assistance. |
 | Always Open Open 24 hours a day | Product Activation Issues For issues activating your product, visit our Product Activation solution center. |
| Genuine Advantage Questions For concerns that your product may be counterfeit or not genuine, contact a Genuine Advantage specialist. | ||
 | Hours Vary Response times vary | Contact Xbox Support Visit Xbox Online for assistance. |
 | Hours Vary Response times vary | Contact Zune Support Visit Zune online for assistance. |
 | Hours Vary Response times vary | Windows Live Support Visit the gateway for help with Windows Live products and services. |
 | Hours Vary Response times vary | MSN Support Visit MSN online for assistance. |
| Hours Vary Response times vary | Contact Microsoft Support Select your product from our directory to contact a Microsoft Support Professional by E-mail, Online or Telephone. |
Replacements, Refunds and Rebates
Replacements, refunds and rebates
Use the resources below for inquiries about replacements of Microsoft software, refunds and rebates.
| Always Open Available now! | Replacements, Refunds and Rebates Solution Center Visit the Replacements, Refunds and Rebates Solution Center for answers to common questions and links to helpful resources. |
 | Always Open Available now! | Check the Status of your Replacement order If you ordered replacement software, click here to check the status. |
| Check the Status of your Rebate If you submitted a rebate to Microsoft, click here to check the status. | ||
| Hours 5 a.m. - 7 p.m. Pacific Time | Replacements 1-800-360-7561 (Except holidays) |
| Hours 7 a.m. - 5 p.m. Pacific Time | Product Refunds 1-888-673-8624 (Except holidays) | |
| Hours 5 a.m. - 5 p.m. Pacific Time | Rebates 1-800-622-4445 (Except holidays) | |
 | Always Open | Mail - Shipping Address for Returns in the United States Microsoft Product Returns Program 2031 Burroughs Ave. San Leandro, CA 94577 |
How to Buy
Shop for Microsoft Products
Use the resources below to shop for Microsoft products.
 | Microsoft Store Online Visit the Microsoft Store Online to evaluate and purchase Microsoft products. Locate a store near you. |
| Xbox LIVE Marketplace Xbox LIVE Marketplace has Games, Streaming Video, and Avatar Extras |
| Zune Marketplace Zune Marketplace is the online store built into the Zune software. |
| Sales and Licensing Solution Center Visit the Sales and Licensing Solution Center for answers to common questions and links to helpful resources. |
Locations
Microsoft Locations
 | Corporate Headquarters Microsoft Corporation One Microsoft Way Redmond, WA 98052-6399 Locate Microsoft offices worldwide |
 | Microsoft Store Locator Find a Microsoft Store near you. |
Feedback
Feedback
Use the resources below to provide feedback to Microsoft about our sites, products or services.
 | Please Rate this Website Use this form to provide feedback regarding your Microsoft Support web site experience. |
 | Windows 7 Product Feedback Use this form to provide product feedback regarding Windows 7. |
 | Office Product Feedback Use this form to provide product feedback regarding Office products. |
| Feedback for Windows Live Home Use this form to provide feedback regarding Windows Live Home services. |
