I don’t go online and just want the paper delivered to my house. Do you have a subscription package for that?

All home delivery subscription packages now include digital access.

But digital access isn’t limited to you. A home delivery subscriber can share a login with others in your household, just like you share the newspaper with family or friends.

For example, if there are three people in your family, you all can share one account. The overall limit is five computers or devices. Please keep in mind, everyone who has access to a shared account also has the same access to account information and privileges, including the ability to comment in online forums under the same screen name.

Can I share my login with my friends and others?

We discourage sharing too widely. Sharing login information gives users access to all aspects of your subscriber account, including billing information. Also, reader comments will be tied to your account, so you may want to be careful about who can access your login information. Finally, if more than five devices are logged in at the same time, one or more will be denied access to digital products, possibly creating confusion about whether the digital subscription is really working.

I’m having problems activating my full access subscription. Who can I talk to?

Please call 1-866-839-6397 between 5:30 a.m. and 7 p.m. central time Monday through Friday, and 5:30 a.m. to 1 p.m. on Saturday, Sundays and holidays. A customer service representative will be happy to assist you.

How do I update my subscriber account information?

To update account information, you just click go to Subscriber Services in the upper left hand corner of most any Missoulian.com webpage. That leads to the subscriber services homepage where you can log in to manage your account. If you have any trouble, please contact customer service as noted above.

What is the cancellation policy?

To learn more about a cancellation policy that applies to you, please contact customer service as noted above.

Can I use the web site to change my existing subscription?

No.  The website is for new purchases only.  If you would like to change your subscription please contact our customer service1-866-839-6397 between 5:30 a.m. and 7 p.m. central time Monday through Friday, and 5:30 a.m. to 1 p.m. on Saturday, Sundays and holidays.

I can’t get newspaper delivery in my area, and I don’t want to pay a subscription for a website. Why don’t you offer a basic website for free? That’s all I need.

That’s actually quite similar to what we’re doing. You can view a certain number of any stories on the website for free each month, and some parts of the site are free all the time.

You’ll be asked to pay if it turns out that you’re a frequent or heavy user of the site. Collecting, producing and delivering exclusive local information around the clock, seven days a week, costs money no matter whether it’s published and delivered once a day in print, or every few minutes online. We think it’s fair to ask people who rely heavily on our information to support the effort by paying a modest subscription fee, regardless of whether they get the information from our paper, website, or mobile products.

If you’re going to charge for access, why don’t you turn off the advertising?

As more advertisers shift from print to online, they expect us to continue to help them reach local residents with their offers, deals and other messages. We’ll recognize these shifts from print to online advertising by maintaining and possibly even expanding advertising options that will be more relevant and connected to your interests.

In this fast-changing business, modest digital subscriptions and advertising work together to cover the cost of collecting local news and information, and to produce numerous products around the clock.

I live out of state but have family in Western Montana. Why should I have to pay?

If you’re checking our site only once in a while, you probably won’t be asked to pay, because we allow limited free visits to the site. But if you rely heavily on us, it seems fair to charge a subscription fee, just as we do for local residents who pay for unlimited access to the website and newspaper.

I only read obituaries. Why should I have to pay?

If you read obituaries every day, it seems fair to ask for a modest subscription fee – just like our daily newspaper subscribers who pay to read these notices. And it’s the same fee we ask from folks who look at only one other section of the website, such as entertainment listings, sports, or politics. You’re not being singled out.

By the way, if you no longer live in Western Montana, you can get a Missoulian e-edition that is an exact replica of the newspaper, including the obituaries. It looks just like the paper on your computer screen.

Our customer service staff has all the details. Here’s the number: 1-866-839-6397.

ADDITIONAL INFORMATION:

If you have not already done so, you will need to activate your digital subscription and login by completing the following steps:

1. Go to missoulian.com and click on the big blue "ACTIVATE YOUR DIGITAL SUBSCRIPTION" button on the right rail.
2. On the next screen enter EITHER your email address OR phone number and zip code. Click on the green "Find My Account" button.
3. If you see your account information on the next screen, Click “That’s Me-Take me to create my digital login.”
4. On the next screen create your login in the “Don’t have a login? Set one up. section. Create your user name and password. You should not have to log in again unless you clear cookies or attempt to access the website from a different device.

If you receive the message “There was a problem with one of your entries. System says it couldn’t find any matching accounts." follow these steps:

1. Please make sure you are using the correct email address or phone number and zip code associated with your Missoulian account.
2. You should enter EITHER an email address OR phone and zip code. If you enter both you will get an error message
3. If you complete both steps still get the error message please contact us directly for assistance.

If you receive the message “An account already exists for “………..” you will need to follow these additional steps:

1. In the “Already Have An Account” area, enter your email address but DO NOT enter a password. Select "FORGOT PASSWORD"
2. On the next screen enter your email address and select "RESET PASSWORD"
3. You will receive an email with further instructions.

Should you need additional assistance, please contact us directly by emailing customercare@missoulian.com or call Ann at 523-0494 (Mon-Fri 8:30am-5:30pm) and we will be happy to assist with your activation.