Primus® software provides the infrastructure for knowledge capture and sharing that can empower customer relationship management (CRM) implementations and drive customer satisfaction. Primus software is built on the Primus® Associative Search Engine, which offers powerful search, retrieval, and authoring capabilities. With Primus software, customers have fast access to the information they need—via self- and assisted service—and businesses can share valuable customer and product knowledge across the enterprise.

Primus software can be used in a variety of business environments, including customer service and support, human resources, and sales—wherever a company needs to respond to requests for information or support. Primus products integrate with leading CRM applications, including those from Nortel Networks/Clarify, Oracle, Remedy, and Siebel.

Product Awards
Primus products have received numerous industry and user awards for technical innovation, as well as for their support of enterprise-wide, extended-enterprise, and mission-critical operations.

Customer Inter@ction Solutions
(previously C@ll Center Solutions)
2000 Product of the Year

CallCenter Magazine
Editor's Choice Award
March 2000

Customer Support Management Magazine and Real Market Research
1999 Gold Users Choice Award

CallCenter Magazine
1998 Product of the Year
Editor’s Choice Award

CallCenter News Service
1998 Product of the Year

CallCenter Solutions
1998 Product of the Year

Service News
1997 Harold H. Short Jr. Innovation in Service Awards
Most Innovative Tool