• MagicJack Refund Lost in Customer-Identity Snafu Similar names in a customer database, and inconsistent communication, lead to problems. Plus: An attorney objects to Mint.com's terms of service.
• Graphics Board Repair Request Unheeded An Asus customer tries to have his malfunctioning graphics board fixed, but gets no reply. Plus: An online seller goes MIA.
• Software Purchase Causes Debit Card Problems After trying to buy software for an Archos video player, one consumer finds extra "charges" on his account. Plus: A software update removes some features unexpectedly.
• MadDog Multimedia Proves Elusive When Trouble Strikes The graphics board vendor sent a reader two replacement cards that also malfunctioned, but it never tried to troubleshoot the problem. Plus: D-Link recalls its first dual-mode draft-n routers, and Magellan blames support problems on a change in outsourced customer service.
• Online Personal Finance: Mvelopes Mix-Up Untangled Also, a monitor maker goes missing; getting an overheating laptop battery replaced.
• Warranties May Not Apply Outside the U.S. Buying tech products abroad could void their warranties. Also, Yahoo could drop your e-mail account or message board without notice or explanation.
• How to Make Sure You've Really Dropped an Online Service Cancelling Symantec and McAfee services requires proactivity on the customer's part. Also: CyberPower's customer information policy and Coby Electronics' music player recall.
• Tech Products: Check Before Buying--And on Arrival Be aware of compatibility issues, return deadlines; plus, a merchant's multiple sites, varying prices; and a shipping address glitch.
• Extended Warranties: When Do They Start? Check when your extended warranty coverage begins, find a company's phone number, and a recall of hard-drive adapters.
• Hard-Drive Space Held Hostage Also: Buggy batteries on Toshiba notebooks, Nokia cell phones, and Clarion GPS devices.
• Restrictions on Bluetooth with Bell Canada Rebate Ruckus; AOL Handle Hassle
• Vista Upgrade Delay Spurs Payment Woes Attempting to pay with a temporary credit card leaves a Windows customer in limbo.
• Legitimate Site Blacklisted by SiteAdvisor Changing the safety grade a rating service imposes on your site can be difficult.
• Think You Have On-Site Service? Maybe Not Another reason to read the fine print.
• Paid AOL Mail Now Displays Ads AOL calls its ads a 'customer benefit'; customer calls them 'outrageous.'
• Problems With Vista Upgrade Offer PC owner encounters a snafu with HP's customer-authentication system.
• Flash Drive Won't Store Any More Files But customer wants to avoid returning defective drive because it contains sensitive info.
• AOL Collections Won't Stop Calling A reader is hounded, in case of mistaken identity.
• Snafus Delay Best Buy Rebate There must be millions of easier ways to make $20 than to pick it up as a free advertised rebate.
• On Your Side: My Music Doesn't Mean Free Music Contract with a music downloads service yields peer-to-peer software and lots of unrelated (and unwanted) e-mail messages.

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