As a full range service provider, eWave's goal is to offer all the services necessary for implementing successful state-of-the-art applications. In order to help customers succeed with this comprehensive goal, we provide skilled teams for quality assurance testing (QA), database administration, user interface (UI) development, graphic design, search engine optimization (SEO), helpdesk services, and ongoing support.

Below is a brief description of the services provided. For more information, please contact us.

Consulting

Customers can receive a broad spectrum of professional services, including:

• Strategic IT-related consulting
• Technology and solution selection
• Database tuning
• System performance optimization
• Security support
• Implementation consulting

With versatility and flexibility, the eWave team supports a variety of functions: team leaders; expert advisors responsible for periodic guidance; team members; solution developers; and technology specialists called upon to resolve specific issues.

Typical projects that eWave consultants assist with include:

• Consolidating system architecture based on organization and application requirements
• Forming development teams
• Consulting on creating development standards
• Helping clients select the right platform tools, as well as server applications, databases, performance tools and message-oriented middleware
• Conducting planning
• Performing detailed design
• Developing prototypes
• Assisting in decision-making along the critical development path
• Directing development teams  

Quality Assurance Services

eWave's QA services provide clients with expert quality assurance solutions to ensure that systems have been tested thoroughly before going live. Services cover the planning phases - developing the test plan - and continue through analyzing detailed design documents, developing detailed scenarios, executing test plans, and ensuring problem resolution. 
 
eWave believes that QA work and team allocation should begin during the detailed design sessions so that QA specialists can gain the most comprehensive understanding of the project. The output of the QA is encapsulated into several deliverables: 

• The Software Test Plan (STP) describes plans for system qualification testing.
• The Software Test Description (STD) describes the test preparations, test cases, and test procedures to be used to perform qualification testing.
• The Software Test Report (STR) is a record of the qualification testing performed on the system.

Database Administration

Database administration a key project component for designing effective databases, and maintaining the quality, efficiency and integrity of the databases that eWave provides.

In addition to comprehensive project work, eWave's DBAs provide consulting for customers experiencing load and performance challenges, encountering capacity planning issues, performing upgrades, and requiring other database expertise.

eWave DBAs are available on-call, for one-time visits, for regular database monitoring, and for ongoing 24x7 support at the customer site. Typical DBA services include:

• Implementing databases for system installations
• Upgrading databases
• Architecture and design consulting
• Content migration
• Security management
• Tuning
• Developing high availability solutions

eWave's expertise focuses mainly on Oracle, MS-SQL and MySQL databases.

For other databases please contact us.

Helpdesk and Ongoing Support

eWave helpdesk services assist customers in troubleshooting and resolving system-related problems. The helpdesk is available 24x7, 365 days a year, and serves customers around the world in several languages. The helpdesk is the first level of support.  Problems that are not resolved by the helpdesk directly are assigned to the eWave R&D or infrastructure teams until they are completely resolved.

User Interface and Graphic Design

eWave's UI team specializes in design and evaluation of user interfaces for web applications and other computer systems. eWave UI experts participate in all aspects of the project and phases of the project lifecycle, from analysis and design, through careful QA of functionality and usability, as well as application look and feel. Professional UI services include graphic design and usability planning.

Value Added Resellers

eWave represents a number of leading international companies based in Europe and Israel, providing expert sales professional services and support. Our expertise includes implementing and integrating the products within organizations, as well as customizing off-the-shelf products to organizations' requirements. eWave is a reseller for Real Networks products, Fatwire and Oracle products.

Search Engine Optimization

We at eWave believe that on-line business performance is maximized to its true potential through strong SEO planning and expertise.

eWave sees as mission critical the objective of developing state-of-the-art SEO-ready sites from project inception. Optimization services include:

• Business intelligence and market research - Identifying on-line competitors, determining competitor on-line strategy, keyword search results analysis, etc.
• Traffic infrastructure planning - Boosting the volume of relevant site traffic, which increases the number of potential customers
• SEO project planning - Setting goals, defining specific needs, and advising clients throughout the process