Content

Contact Us

United States

Offices

McAfee Corporate Headquarters:
3965 Freedom Circle
Santa Clara, CA 95054
USA

Sales

McAfee - Businesses:
Phone: 1-888-VIRUS-NO
Phone: 1-888-847-8766
McAfee Home User:
Phone: 1-866-622-3911
Website: Buy Online
McAfee Small Business
Phone: 1-888-VIRUSNO
Phone: 1-888-847-8766
Website: Shop Online
Encryption Solutions:
McAfee System Protection - McAfee Host Intrusion Prevention:
Phone: 800-338-8754
State and Local Government:
Federal Government
McAfee Service Provider:
McAfee Network Protection - IntruShield:
Phone: 800-338-8754
Healthcare:
Partners:

Customer Service

Home and Home Office Customer Service
Our Consumer Customer Service team is eager to help you via online chat, email, or telephone.
You can reach our team by going to http://service.mcafee.com.
Below is a list of just a few items that our team is ready to help you with:
  • Refunds and Automatic Renewal Questions
  • The Status of your Account
  • Purchasing and Renewing
  • Account Login (to download your product)
  • Website Navigation
Phone: 1-866-622-3911
Corporate Customer Service (For Business Users)
Customer Service Department
5000 Headquarters Drive
Plano, TX 75024
USA
Phone: 800-338-8754
Website: Email Customer Service
McAfee Avert Labs
Inquiries or appeals from vendors regarding detection of software:
click here
Reseller Hotline
Phone: 888-511-8301

Technical Support

Home and Home Office Technical Support
Our Consumer Technical Support team is standing by to help you via free online chat, community forums, and priority fee based phone technical support.
You can reach our team and our various self help options by going to http://service.mcafee.com.
Here is a list of just a few items that our team is ready to help you with:
  • Installation Issues
  • Frequently Asked Technical Questions
  • Error Messages
  • General Technical Questions
Virus Removal
For Home and Home Office users, McAfee’s Total Care Services team provides premium services, like:
  • Virus Removal
  • PC Tune-Up
  • Family Protection Software Set-Up
To learn more, go to http://service.mcafee.com and click the ‘Virus Removal’ tab.
McAfee Corporate Technical Support:
Phone: 1-800-937-2237
Website: Online Technical Support
McAfee Total Protection Service
For Online Technical Support: Log into McAfee Total Protection Service website here and submit an E-Care ticket
Website: https://www.mcafeeasap.com/intl/EN/asp_home/myaccount.asp
Education K-12:
Higher Education:

Partner Information

Strategic Alliances

Public Relations Contacts

Corporate and mid-market PR
Tracy Ross
Phone: 1-408-346-5965
Corporate and Avert Labs
Joris Evers
Phone: 1-408-346-3310
Enterprise PR
Sal Viveros
Phone: 44 (0) 1753-217492
Email: Sal_Viveros@mcafee.com

Erica Coleman
Phone: 1-408-346-5624
Industry Analyst Relations
Catherine Helzerman
Phone: 1-408-346-3196
Consumer PR
Francie Coulter
Phone: 1-408-346-3436
Corporate Responsibility
Richard Cohn
Phone: Tel: 1-408-346-3563

Professional Services

McAfee Expert Services:
For information or a quote regarding implementation services:
Foundstone Professional Services:
For information or a quote regarding security consulting:
McAfee Product Education:
Phone: 866-210-2715
Website: Course registration and schedule
Foundstone Security Training:
Phone: 877-913-6863