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HELP DESK
5-3200

FAX
5-3606


TRAINING
7-4483
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INFORMATION TECHNOLOGY SERVICES - MEDICINE

About Information Technology Services-Medicine

Research and Communications

* Staff

* ITS-Med facts
at a glance

* Monthly and
annual reports
   * Hardware inventories 

* Satisfaction surveys

* Communications
strategies

* Annual surveys

ITS-Med's Research and Communications office is responsible for (1) monitoring usage of applications and services to enable ITS-Med to make decisions about resource allocation and staff training, (2) evaluating clients' needs and assessing their satisfaction with our services, and (3) establishing and implementing communications procedures and strategies. Reports and surveys that predate the establishment of this office in January, 1997 were conducted under the auspices of Yale's IAIMS initiative.

Staff
Susan Grajek, Ph.D., Director
Faith McGrath, Project Manager
Sandra Gibson, Coordinator
ITS-Med facts at a glance

Monthly and annual reports

The resources tracked in the monthly reports include calls to the Help Desk, the number of personal computers, the number of networked computers, network installations, and usage (of the Web, Ovid databases (including MEDLINE), administrative systems, electronic mail, and public Library and Hospital workstations). 

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Annual surveys

Each year, ITS-Med collaborates with the Cushing/Whitney Medical Library to survey a representative sample of Medical Center faculty, staff, students, nurses, and residents. The annual surveys have provided useful baseline information on who uses which resources and on the locations in which library and computing resources are used. 

  • 1999 Annual Survey  
  • 1998 Annual Survey  
  • 1997 Annual Survey  
  • 1996 Annual Survey  
  • 1995 Annual Survey  
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Hardware inventories
  • 1997 Hardware Inventory for the Schools of Medicine and Nursing  

    The hardware inventory will be updated in the near future. The data source for 1997 came from the Moveable Equipment Inventory (MEI), but the minimum cost for items included in the MEI is now $2000 and a computer can easily be purchased for under that amount. We are planning to use alternate data sources to estimate the 1999 hardware inventory.

Satisfaction surveys
  • Specific service call satisfaction survey, November 1999
  • Specific service call satisfaction survey, April 1999
  • Specific service call satisfaction survey, November 1998
  • Specific service call satisfaction survey, April 1998
  • Specific service call satisfaction survey, January 1998
  • Overall satisfaction ratings from 1997 Annual Survey

Communications strategies

Last modified: 20 April 2000 (fm)

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